Protection Genie | General Return Policy


These are ("Protection Genie", "we" or "our") Standard Return Policies applicable only to products purchased by you directly from the website.

    • Because of the nature of the product, we have an All Sales Final policy.
    • Order Changes/Cancelations:
      • Because orders may be mailed out the same day that they are placed, we do not allow order changes or cancelations.
      • We know that you will appreciate that you will be receiving a brand new, never been soiled, product and not someone's exchange or return.
    • Items that are damaged/defective upon arrival:
      • If you believe you have received a defective or incorrect merchandise, you must contact customer service within 30 days of receipt and provide a photo of the defect and/or incorrect product.
      • We DO NOT replace with a different product than what was originally ordered.
    • Products that will be sent back to you at your cost and expense if received by us:
      • Any product not purchased from
      • Any product that is returned without all original packaging and accessories, including the retail bag, and all other items originally included with the product
      • Any product that exhibits physical damage
  • Any product that was not approved to be "defective" and/or "incorrect merchandise" by customer service.
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