Protection Genie | General Return Policy
These are ProtectionGenie.com ("Protection Genie", "we" or "our") Standard Return Policies applicable only to products purchased by you directly from the ProtectionGenie.com website.
- Because of the nature of the product, we have an All Sales Final policy.
- Order Changes/Cancelations:
- Because orders may be mailed out the same day that they are placed, we do not allow order changes or cancelations.
- We know that you will appreciate that you will be receiving a brand new, never been soiled, product and not someone's exchange or return.
- Items that are damaged/defective upon arrival:
- If you believe you have received a defective or incorrect merchandise, you must contact customer service within 30 days of receipt and provide a photo of the defect and/or incorrect product.
- We DO NOT replace with a different product than what was originally ordered.
- Products that will be sent back to you at your cost and expense if received by us:
- Any product not purchased from ProtectionGenie.com
- Any product that is returned without all original packaging and accessories, including the retail bag, and all other items originally included with the product
- Any product that exhibits physical damage
- Any product that was not approved to be "defective" and/or "incorrect merchandise" by customer service.